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Customer Support Engineer -vacancy

Customer Support Engineer

Do you enjoy helping people out of a bind? And do you have an affinity for software or the construction industry? As a Customer Support Engineer, you’ll help resolve software issues and ensure customer satisfaction. 

What will you do as a Customer Support Engineer at Construsoft?

Together with the Support Team, you’ll be responsible for providing first-line support to our customers in the Benelux. After thorough internal training, you’ll help resolve a wide range of software issues, ensuring our customers remain satisfied and can continue working. You’ll serve as a vital link between the customer and our organization, providing valuable product information and identifying opportunities for process improvement.  

Additionally:  

    • you provide timely and accurate technical support via various channels (phone, email, chat); 

    • you document and track customer issues; you ensure the right solution and follow-up; 

    • you will escalate complex issues to specialized support or engineering teams as needed; 

    • you will maintain a thorough knowledge of our products and services; 

    • you will keep yourself informed of the latest product updates, features, and bug fixes; 

    • you will maintain the frequently asked questions and answers in our knowledge base. 

       

Who are you?

 The ideal candidate for the position of Customer Support Engineer brings the following: 

  • a proven affinity with the construction and/or software industry. Minimum vocational education (MBO) level of work and thinking;
  • 2–4 years of experience in technical or customer support, preferably within the software or construction sector;  
  • excellent verbal and written communication skills in Dutch and preferably also in English; knowledge of French is a plus;  
  • the ability to independently manage multiple tasks simultaneously with attention to detail;  
  • strong attention to detail and accuracy;
  • willingness to collaborate with team members and other departments to create a pleasant and productive work environment.  

What do we offer you?

  • a one-year contract based on 40 hours per week (32 or 36 hours is also negotiable) with the intention of renewal;

  • a competitive salary between €2,600 and €4,000 based on full-time employment, depending on your educational background and experience;  

  • excellent benefits, including a pension plan and travel allowance;

  • a laptop, a work-from-home allowance and budget, and the resources you need to work comfortably both at home and in the office.  

You’ll find an open and pleasant work atmosphere here. There’s a strong sense of camaraderie among colleagues, and as an employer, we believe it’s important to continue fostering that. We share our knowledge via the intranet and during lunches and workshops. We also have an active employee association, so we can get to know each other in a different way and outside of work hours.  

We offer you ample opportunities for personal and professional development. You’ll be given the trust, space, and freedom to shape your role as you see fit.  

Interested?

Did reading this job posting spark your interest, and would you like to join our team? Or would you like more information first? Please contact Tessa van Enckevort, Head of People, at 0316-200 000 or via hr@construsoft.com.

What is the application process like?

You’ll hear back from us within 2 business days. We’ll invite suitable candidates for an interview right away.

First, there’s an (online) introductory interview with the Head of Global Support and the Head of People.

An online assessment (FIT test) focused on your competencies and motivations, including verbal feedback from HR.

A second, in-depth interview follows with the Support Manager and a fellow Customer Support Engineer.

Is there a match? If so, you’ll receive an offer from us, and we hope to welcome you to Construsoft soon!